Shipping & Return Policies for FRDM Gloves & Outdoor Apparel
After placing an order, it may take up to 24 hours (not including weekends or holidays) to process and ship. Purchases made after 12 p.m. PST will not be shipped out until the next business day. All orders are shipped USPS or UPS, up to 5-8 business days for delivery.
|USPS or UPS(orders under $100)||$8.00||5-8 BUSINESS DAYS|
|USPS or UPS (orders over $100)||$10.00||5-8 BUSINESS DAYS|
|USPS or UPS(orders under $100)||$12.00||
3-4 BUSINESS DAYS
|USPS or UPS (orders over $100)||$14.00||3-4 BUSINESS DAYS|
|USPS or UPS (orders under $50)||$30.00||1-2 BUSINESS DAYS|
|USPS or UPS (orders over $50)||$39.00||1-2 BUSINESS DAYS|
FRDM OFFERS A LIFETIME GUARANTEE ON ALL OUR PRODUCTS. Our materials are meticulously selected and tested – every fabric, zipper, and waterproof technology is analyzed in the lab. After it’s built, we take it to the road and make sure it can handle real-world abuse. If anything goes wrong with your gloves, send them back to FRDM and we will repair or replace them. However, this guarantee doesn't apply to normal wear and tear, or to accidents that fall outside the scope of normal use…like your gloves being eaten by a goat. Seriously, it happened!
FRDM DOES NOT OFFER EXCHANGES BUT DOES PROVIDE FREE RETURNS
FRDM OFFERS A NO QUESTIONS ASKED RETURN POLICY. If you’re not 100% satisfied with your purchase – including sizing issues – please contact us at firstname.lastname@example.org for a full refund or replacement. Gloves must be in new condition for a full refund or replacement pair to be granted.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN: If you would like to schedule a return, notify us at email@example.com and we'll email you a return label within 24 hours. Once we receive your return and verify it complies with our return policy, we will provide a refund to your original payment method. Please be aware that refunds can take up to 7 business days to process.