FRDM Answers Your Frequently-Asked-Questions About Gloves & Business

Frequently Asked Questions

After placing an order, it may take up to 24 hours (not including weekends or holidays) to process and ship. Purchases made after 12 p.m. PST will not be shipped out until the next business day. Standard shipped orders can take up to 5-8 business days for delivery.
If you need to change or cancel your order, please contact us immediately at hey@frdmgear.com. Once our warehouse has processed your order, we will be unable to make any changes.
FRDM offers a no-questions-asked free return policy. If you are not 100% satisfied with your purchase, including sizing issues, contact us at hey@frdmgear.com for a refund or replacement. Gloves must be in new condition for a full refund or replacement pair to be granted.
If anything goes wrong with your gloves, send them back to FRDM and we will repair or replace them. Please note that this guarantee doesn't apply to normal wear and tear, or to accidents that fall outside the scope of normal use…like your gloves being eaten by a goat. Seriously, it happened!

Our gloves are built for the modern outdoor adventurer and suitable for activities such as photography, fishing, hiking, cycling, running, snowboarding, skiing, snowmobiling, and more. If you can dream it, you can do it with FRDM.
All FRDM snow gloves (Emerge, Evolve, Elevate, Clutch) are completely waterproof and made from premium, high-quality materials. These gloves have a genuine goat leather outer shell, HIPORA waterproof insert, and a TPU coated waterproof zipper to keep you dry.
Our lightweight and midweight gloves are water-resistant, but not considered waterproof. The fabric of our lightweight gloves is breathable and windproof, with a water repellent finish.
Take a look at our unisex Size Guide to find your perfect fit. Still have questions? Feel free to reach out.
If you are not 100% satisfied with your purchase, including sizing issues, contact us at hey@frdmgear.com for a refund or replacement. Gloves must be in new condition for a full refund or replacement pair to be granted.
We understand gloves need more than a spot cleaning from time to time, especially if you’re using them as hard as we are. Find the specific care instructions for your glove in our Glove Care & Maintenance Guide.

Have another question?

Please don't hesitate to reach out.

Amazing Gloves. Even better customer service.

The Gloves: I have been using these gloves for about 4 seasons and have become the best gloves I have ever owned in my 20+ years of snowboarding. The zippered opening is a game changer. It's convenient for using your fingers to adjust something or check your phone on the go. It's also great to cool off your hands if they start to get warm. I will wear these gloves in almost every condition, even when it's a bit warm because of the zipper. The only days I switch gloves is on very warm spring days. They are made of very durable material and still going strong after 4+ years. FRDM also has a lifetime guarantee on their products. I would recommend their gloves to anyone. They may seem expensive, but they are worth every penny.

The Service: I had a minor issue with the gloves and reached out the the FRDM team. They were very communicative, helpful, and totally fixed my issue. I felt that they really went above and beyond to help me. They truly stand behind their products and care about their customers.

Best Mitts For Snowboarders!!!

Oh man, let me tell you, these mitts are the best! If you snowboard, and you’re tired of taking your gloves/mitts off to mess with your bindings, dial in your BOA on your boots or fix that goggle gap, look no further! These mitts are warm, sleek/stylish and, best of all, highly functional where you can whip out your fingers as needed. Once you try these mitts, there’s simply no going back. But, really, don’t get these based on what I’ve said above - get them for the customer service! I’ve had three pairs of these and the third pair had an unfortunate zipper failure. But, no problem, customer service fully stood behind their warranty and provided me replacement pair!!! No questions asked - they just needed basic info. Seriously, just get them already! You know you need these!

Holding

2nd pair. So far so good.

Fashion and function

I live in a ski town. I am in the snow most of the time. I never take these gloves off!
Warm and durable. I am impressed.
I bought a pair for my partner. I would definitely recommend any serious winter advocate to get these gloves.

Great gloves but..

I love these liners. Worked great until this am when the stitching completely unraveled around the right thumb. I purchased them a year ago. For $30, one would think that the stitching would be of better quality.

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Product, Sizing, & Care

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