WHEN WILL MY ORDER SHIP? After placing an order, it may take up to 24 hours (not including weekends or holidays) to process and ship. Purchases made after 12 p.m. PST will not be shipped out until the next business day. Standard shipped orders can take up to 5-8 business days for delivery.

I NEED TO MAKE A CHANGE ON MY ORDER? If you need to change or cancel your order, please contact us immediately at hey@frdmgear.com. Once our warehouse has processed your order, we will be unable to make any changes.

WHAT ARE THE PRIMARY USES FOR FRDM GLOVES? FRDM gloves are built for the modern outdoor adventurer. Our gloves are intended for all outdoor activities including photography, fishing, hiking, cycling, running, snowboarding, skiing, snowmobiling.

ARE FRDM SNOW GLOVES WATERPROOF? Yes! FRDM snow gloves are made from premium, high-quality materials that are waterproof, windproof, and breathable. All snow gloves include a genuine leather outer shell, HIPORA waterproof insert, and a waterproof zipper. The zipper is a coated TPU zipper that creates a waterproof seal. 

ARE FRDM LIGHTWEIGHT & MIDWEIGHT GLOVES WATERPROOF? FRDM lightweight and midweight gloves are water resistant, but not considered waterproof. The fabric of our lightweight gloves consists of breathable waterproof and windproof shell fabric with a water repellant finish.

WHAT IS YOUR RETURN POLICY? FRDM offers a one-year, no questions asked return policy. If you’re not 100% satisfied with your purchase – including sizing issues – please contact us at hey@frdmgear.com for a full refund or replacement. Gloves must be in new condition for a full refund or replacement pair to be granted. 

WHAT IF SOMETHING GOES WRONG WITH MY FRDM GLOVES? We offer a LIFETIME GUARANTEE on all our products. FRDM materials are meticulously selected and tested – every fabric, zipper, and waterproof technology is analyzed in the lab. After it’s built, we take it to the road and make sure it can handle real-world abuse. If anything goes wrong with your gloves, send them back to FRDM and we will repair or replace them. However, this guarantee doesn't apply to normal wear and tear, or to accidents that fall outside the scope of normal use…like your gloves being eaten by a goat. Seriously, it happened!

WHAT'S NEXT FOR FRDM? The FRDM team is at work developing other lines of gloves to be introduced in the near future. Being pioneers of convertible gloves means we spend a lot of time on market research, product positioning, material sourcing, testing, and prototypes to engineer and develop high-performance gloves. Stay connected to get updates about new products.

HOW DO I BECOME A FRDM RESELLER? Shoot us a message via our contact page and we will be in touch.